Frequently Asked Questions
Everything you need to know about our filtration solutions and services.
What is the standard lead time for order processing?
Most in-stock items are processed and shipped within 1 to 2 business days. For custom-built filtration systems or heavy machinery, lead times may vary, and our team will provide a specific timeline upon order confirmation.
Do you offer international shipping for filtration equipment?
Yes, we ship our products globally. Shipping costs and delivery times vary by destination and package weight. Please note that customers are responsible for any applicable customs duties or import taxes.
What is your return policy for unused products?
We accept returns on most unused and unopened products within 30 days of delivery. Please contact our support team to obtain a Return Merchandise Authorization (RMA) number before sending any items back.
Are your products covered by a warranty?
All PRM Filtration manufactured products carry a standard one-year limited warranty against defects in materials and workmanship. Third-party components are covered by their respective manufacturer warranties.
Can I get technical support for equipment installation?
Absolutely. Our technical team is available to assist with installation guidance and troubleshooting via phone or email during standard business hours to ensure your system operates at peak efficiency.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and wire transfers for high-value industrial orders.